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Coronavirus (Covid-19): What is the impact on Scottish Water services and our customers?

  • Coronavirus (Covid-19): What is the impact on Scottish Water services and our customers?
    The Milngavie water treatment works is one of the largest water purification plants in Europe, serving the city of Glasgow with over 1.5 million people. Credit: Wikipedia

About the entity

Scottish Water
We are a publicly owned company, answerable to the Scottish Parliament and the people of Scotland. It's our job to provide 1.34 billion litres of drinking water every day and take away 847 million litres of waste water daily.

Scottish Water’s priority is the provision of water and waste water services to its customers across the country.

As the spread of Covid-19 (Coronavirus) develops, we are focused on ensuring we do everything possible to keep the water flowing whilst maintaining the wellbeing, safety and health of our employees and our customers.

We are continuing to liaise with all appropriate authorities and monitor the latest developments, including updates, advice and guidance from the UK Government, Scottish Government and relevant public health bodies and regulatory authorities.

Scottish Water is trusted to care for the water on which Scotland depends so we are acutely aware of our role in the communities we serve.  Consequently, as the outbreak develops, this webpage will be updated to provide relevant important information and advice for our customers.

Currently there is no impact on our service. We will continue to take every action to ensure our levels of service remain consistent, while protecting the health and wellbeing of our people and our customers.

Scottish Water representatives who are booking appointments or who may have a need to visit your property as part of our normal business activities, will ask a few questions before visiting to make sure a face to face visit is appropriate.
Alternatively, if you wish to postpone a visit from Scottish Water we will look to accommodate this wherever possible.

Please be assured that we continue to monitor this situation very closely and our primary focus is to ensure our service to you is maintained in a safe and responsible manner.

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