SUEZ has comprehensive plans in place to ensure that service continues despite the crisis. The company is monitoring state and national advisories regarding COVID-19 and following guidance from the CDC and local health and emergency response agencies. Plans will be adapted as necessary to minimize the risk of exposure for customers and employees.
“These are trying times for everyone and we will do our part to help. Every day our commitment remains the same. Our customers can depend on us to deliver safe and reliable water,” said Nadine Leslie, CEO of SUEZ North America, which provides water and wastewater service to nearly 7 million people.
The company has contingency plans and procedures in place and continues treatment and testing protocols. Crews will also continue to respond to any emergencies in the field, as well as conduct mandatory water quality tests.
The company is taking additional precautions to protect the health and safety of customers and employees. SUEZ offices are closed to the public during the duration of the crisis. Customers who pay their bills in person at SUEZ offices must now pay their bills online, by mail, by phone or at third party payment centers. The company will also not shut off service to any customers for the duration of this crisis.
“Leading scientists agree that water is essential for washing hands and is one of the best ways to fight this virus. We are deeply committed to keeping the water flowing,” said Leslie.
