Consumer Council for Water CCW
Consumer Council for Water CCW is a association that is part of the pulse of the water sector. Here we bring together everything it publishes on Smart Water Magazine: its news, its blogs and the events it takes part in.
“Companies have to deliver not only the infrastructure but a step-change in performance too”
The water industry in England and Wales is under intense scrutiny, with consumers facing rising bills, environmental concerns, and questions about trust and transparency. In this landscape, the Consumer Council for Water (CCW) plays a vital role as the statutory body representing water and sewerage customers. Funded through a charge on water companies and sponsored […]
UK’s Consumer Council for Water calls for protecion for vulnerable households as water bills rise
Stronger and fairer support is urgently needed to protect struggling households from the largest rise in water bills since privatisation of the water industry 36 years ago. The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123 (+26%) increase to the […]
40% of English and Welsh households concerned about affording rising water bills, survey finds
Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by the regulator Ofwat. The Consumer Council for Water (CCW) has published the findings of an in-depth study of 9,500 households. It gauged billpayers’ views on the regulator’s draft decisions to allow water companies to increase […]
Complaints rise as UK water companies fail to address customers’ concerns
Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. The Consumer Council for Water (CCW) saw the number of complaints which had to be escalated to it by household customers in England and Wales rise by almost a third […]
UK survey: people prepared to pay more to increase the role of nature in tackling water challenges
The study found households were willing to pay as much as £40 a year more to fund nature-based approaches, instead of man-made solutions like concrete water storage tanks.
UK water sector moves closer to easing water bill worries for millions of households
Long-term relief for millions of households that struggle to afford their water bill is within the water sector’s grasp if it continues to unite behind efforts to strengthen support for customers. The Consumer Council for Water (CCW) has published a report charting the progress that has been made over the past year in delivering the proposals […]
2 out of 5 people living in UK water-stressed regions think water is plentiful
Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever before being classed as seriously water stressed by the Environment Agency, including the South East, […]
Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a […]
Recommendations unveiled to end water poverty and bolster support for millions of households in UK
Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help. About 1.5 million customers currently living in water poverty would have their bills made affordable under the proposals set out by the Consumer […]