J.D. Power
J.D. Power is a company that is part of the pulse of the water sector. Here we bring together everything it publishes on Smart Water Magazine: its news, its blogs and the events it takes part in.
Drinking water safety called into question by 41% of U.S. water utility customers, study finds
The combined water and sewer bill for a typical household in the United States has increased 54.8% since 2012 amid a seemingly non-stop barrage of safety alerts, growing concerns about per- and polyfluorinated alkyl substances (PFAS) contamination and supply shortages. This has not been a favorable environment for nurturing customer confidence in local water utilities. According […]
Survey: Utility digital strategies not keeping pace with customer expectations and behaviors
Websites and mobile apps are the first places most customers turn when they want self-service, have questions or experience a problem with a product or service, and in many service industries—including wealth management, property and casualty insurance and retirement plans—they find what they need. However, this is not the case with America’s electric, natural gas […]
25% of Americans never drink their tap water, study finds
As the Environmental Protection Agency (EPA) moves closer to implementing regulations for PFAS1 (per- and polyfluoroalkyl substances), commonly referred to as “forever chemicals,” in the U.S. drinking water supply, many Americans are “just saying no” to tap water. According to the J.D. Power 2020 U.S. Water Utility Residential Customer Satisfaction Study,SM released, 25% of Americans say they […]
Aging infrastructure weighs heavily on water utilities, study finds
The US Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed during the next 20 years as aging pipes and treatment and storage facilities require upgrades and replacement. According to the J.D. Power 2019 Water Utility Residential Customer Satisfaction Study, the ability of water utilities to successfully manage […]