Pennsylvania American Water announced that customers can see where dollars from their monthly bills are flowing into water and wastewater system upgrades through a user-friendly online map.The new site, paamwaterinvests.com, shows locations of and details about water and wastewater pipe improvement projects the company has planned across the commonwealth in 2019.
The map was launched to coincide with National Infrastructure Week, May 13-20. This national discussion focuses on the need to elevate infrastructure as a critical issue impacting all Americans.
“Investing in our infrastructure is a key component to providing reliable service today and for future generations,” said Pennsylvania American Water President Jeffrey McIntyre. “We are committed to showing our customers how we are putting their water bills to work on replacing and upgrading aging infrastructure to keep their service reliable and affordable, and we want to be transparent about when and where these infrastructure projects are taking place.”
Pennsylvania American Water is planning to invest approximately $355 million in new system upgrades in 2019. The company encourages customers, public officials, regulators and employees to visit the map for important information about water system upgrades in their local communities.
“A J.D. Power water utility survey released last week strongly confirms that water utility customers are more satisfied with their water utility when they are aware of the efforts their utility is making to replace old infrastructure,” McIntyre continued. “While Pennsylvania American Water invests hundreds of millions of dollars each year on such efforts, our challenge has always been finding engaging ways to communicate these projects to our customers. This map is an important tool in raising this awareness to an issue that is typically buried underground, out of sight and out of mind.”
Accessible from any computer or mobile device, the map can be found at paamwaterinvests.com. It also can be accessed on Pennsylvania American Water’s website under the Water Quality tab and System Updates page at https://amwater.com/paaw/water-quality/system-updates.
The map features summaries of pipe upgrades, total dollars invested and length of pipe being installed. Users can navigate the map by panning and zooming similar to other popular web-based maps. By clicking on individual projects, users can see specific project details including affected streets. Projects shown on the map are expected to be completed by the end of the year.
