In an effort to keep its customers safe during the novel coronavirus (COVID-19) pandemic,
Group is closely monitoring developments regarding COVID-19 and taking a number of additional, precautionary steps to help keep its employees and communities safe during this time. Among the actions taken by the utility are:
- Closing Customer Center lobbies to the public to minimize personal contact; representatives remain available to support customers via phone, email, and online, and for service calls
- Increasing daily and deep-cleaning and disinfecting of facilities
- Suspending business air travel and employee participation at conferences, and limiting meeting sizes
- Providing hand sanitizers and disinfecting wipes in all common areas and field trucks
- Frequently communicating with employees on developments, company updates, social distancing measures, and personal hygiene best practices, and reminding them to stay home if sick
- Retaining an infectious disease doctor to ensure the company takes all appropriate steps to support a healthy workforce and community
The utility has also published a statement to confirm the safety of tap water, as the
“Protecting the health and safety of our customers and employees is our highest priority, and not only are we maintaining a robust water quality assurance program, we are also continuing to do everything we can to further maintain a healthy workforce and community with regard to the coronavirus,” said
The utility’s COVID-19 task force is closely monitoring developments regarding the coronavirus and will take any additional steps to support its communities and employees, as needed.
