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DEWA customers save AED 420 million through its High-Water Usage Alert service

  • DEWA customers save AED 420 million through its High-Water Usage Alert service

About the entity

Dubai Electricity and Water Authority (DEWA)
DEWA uses the latest technologies in water production, transmission, distribution, as well as control of water networks. This has contributed to several successes and achievements, making it one of the best utilities in the world.


Dubai Electricity and Water Authority (DEWA) announced that its High-Water Usage Alert service has saved customers about AED 420 million since its launch three years ago and until the end of 2021. These savings were from identifying 797,427 water leakage reports, 21,225 defects, and 9,077 cases of increased load. The service sends instant notifications to customers to quickly conduct the necessary maintenance to reduce water wastage. 

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, noted that DEWA has a smart and advanced infrastructure for water meters that aligns with the highest international standards. DEWA continues to develop proactive and innovative solutions using the latest Fourth Industrial Revolution technologies to raise efficiency and conserve consumption. The smart grid is an integral part of DEWA’s strategy to support the Smart Dubai initiative to make the Emirate the smartest and happiest city in the world. DEWA has installed more than two million smart water and electricity meters in Dubai for customers to monitor and manage their consumption proactively anytime and anywhere; without contacting DEWA. This contributes to the sustainability of resources.

We have an integrated strategy for smart grids with investments up to AED 7 billion over the short, medium, and long-term until 2035. The strategy comprises several programmes such as a state-of-the-art infrastructure to measure the electricity and water consumption data, asset management, Big Data and others. The ‘Smart Applications via Smart Grid and Meters’ is one of our initiatives to support digital transformation, raise operational efficiency, and reduce water network losses. In 2020, DEWA reduced water network losses to 5.1% compared to around 15% in North America,” said Al Tayer.

DEWA provides the High-Water Usage Alert service as part of the Smart Living initiative to help customers detect any leakage in water connections after the meter. It sends instant notifications to customers in case the smart meter detects any unusual rise in consumption to examine the internal connections and fix any leakage in water connections with the help of a technician,” said Abdullah Obaidullah, Executive Vice President of Water & Civil at DEWA.

Customers can detect leakages through their bills or smart water meters. DEWA highlighted the efficiency of its systems in detecting any flaws in the external connections after the meter and noted that its responsibility is limited to connections and maintenance until the meter only, while the internal connections after the meters are the customer/owner’s responsibility. This applies to residential, commercial, and industrial sectors

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