Emasesa's Operations and Planning Control Room (CCOP), with the MIOS (Integrated Operations and Sensors Map) tool, facilitates the process of integrating the different facets involved in the management of the integral water cycle, providing a considerable improvement in the coordination of resources and in the anticipation of incident management, given that the system will offer a global vision of Emasesa's service management.
This tool, which has been designed by the CCOP itself, in collaboration with Information Systems, began to be designed as a result of the unification of the Control Centre and Planning sections in a single department, as it was understood that it was necessary to integrate both processes, The department's objective in 2018 was to create a computer application that, in a graphic representation, would geolocate significant data from the SCADA (real-time application from which the installations are monitored) and data from customer warnings and network operations, from AQUAWS (application that encompasses all network and customer operations).
The system, therefore, has multiple information layers that show information in real time, such as: supply and sewerage pumping, limnimeters, rain gauges, subways, network operations (surveys, manoeuvres, sector closures, etc.) and customer warnings such as lack of pressure, water quality, no water, etc., as well as weather information from AEMET, location of EMASESA's fleet of vehicles, views of the Seville City Council's traffic cameras, etc. Work is currently underway to include GIS queries, a network pressure map and a heat map of actions (fraud, supply cuts, etc.).
In addition to the advantage of graphic representation in the form of a heat map of customer warnings, the tool is equipped with an e-mail alert system when certain warning thresholds are exceeded in any sector, which provides us with a basic time to be able to reverse a possible crisis situation.