Smart Water Magazine
Connecting Waterpeople

You are here

Irish Water to secure the consistent quality and supply of drinking water during COVID-19

  • Irish Water to secure the consistent quality and supply of drinking water during COVID-19
  • Ensuring the safety and well-being of staff and securing the supply of drinking water and maintenance of wastewater services.

About the entity

Irish Water
As Ireland's national water utility we are responsible for providing water and wastewater services throughout Ireland.


The Irish Water Crisis Management Team has been meeting over the past number of weeks to prepare for and deal with any issues arising from the Coronavirus (COVID-19) outbreak.

Irish Water’s aim is to ensure the safety and well-being of staff and to secure the consistent quality and supply of drinking water and to maintain wastewater services on the public network.

Irish Water is following HSE, Department of Health and Government guidance for the existing situation and we are continually monitoring developments. Irish Water is also following advice and updates from the European Centre on Disease Control and the World Health Organisation.

Business Continuity teams in Irish Water will continue to convene regularly and will refresh and adapt contingency plans in line with the evolving situation.

Irish Water is in regular contact with Local Authorities and other partners to ensure that:

  • Staff welfare is protected
  • Sufficient chemicals for water and wastewater treatment are and will continue to be available 
  • Plans for remote working and reduced staffing are in place and tested
  • Service is maintained at our customer contact centre
  • Appropriate Personal Protection Equipment is available
  • That plans are in place to ensure that essential services can be maintained if an area should be restricted or critical staff are unavailable

Please conserve where possible

Irish Water is asking the public, both householders and businesses to help us in maintaining vital water and wastewater services by conserving water where possible.

In particular, we are asking non-domestic customers to turn off all non-essential water in buildings which are not going to be in use for a period of time, including, for example, the automatic flushing of urinals.

Irish Water is also appealing to the public to check for and report leaks to 1850 278 278.

Think Before You Flush

Irish Water is also conscious that there may be an increased usage of antiseptic wipes at this time. We would ask that these are disposed of in a bin as the flushing of wipes can cause blockages on the network.

Speaking about the evolving situation, Managing Director of Irish Water Niall Gleeson, said “Irish Water’s absolute priority is the safety and well-being of our staff and the maintenance of water and wastewater services. As the situation evolves our plans will be amended and adapted to meet all of the emerging challenges. We are confident that we have the capacity and capability to maintain critical services for the country. I would like to thank our staff and our local authority partners who have shown great leadership and flexibility in the face of this crisis.”

Subscribe to our newsletter

Topics of interest

The data provided will be treated by iAgua Conocimiento, SL for the purpose of sending emails with updated information and occasionally on products and / or services of interest. For this we need you to check the following box to grant your consent. Remember that at any time you can exercise your rights of access, rectification and elimination of this data. You can consult all the additional and detailed information about Data Protection.

Featured news

22/08/2019 · Energy

Nenagh Pilot Solar Project | Sustainability | Irish Water