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Northumbrian Water COVID19 response information

  • Northumbrian Water COVID19 response information
    Northumbrian Water's treatment works at Fontburn, Northumberland. Credit: Wikipedia

About the entity

Northumbrian Water
Northumbrian Water Limited is a water company in the UK, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham and parts of North Yorkshire, and also supplying water as Essex and Suffolk Water.
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England's Northumbrian Water has released a statement on its response to the coronavirus outbreak: 

We understand that you may be concerned about the current Coronavirus situation and how it might impact on the essential services you get from Northumbrian Water Group.

That’s why we want to reassure you about the steps we’re taking, and the plans we’re putting in place to make sure you’ve every confidence your water and waste water services remain reliable and secure.

Firstly, and most importantly, we’re all washing our hands. Lots. So please everyone join us in doing this regularly and help to stop Coronavirus spreading.

Like everyone else, we’re closely following all of the latest government guidance and NHS advice and doing everything we can to help protect our employees, customers and our operations.   

Focusing on resilience, we want you to know that have robust plans in place to make sure that our services and operational sites continue to run and that the water keeps flowing for all of our customers. You shouldn’t notice any changes here.

We’ve started to implement these plans already and although you shouldn’t notice any major changes to the service we provide, you might see some small differences.

Things like events being rescheduled, meter readings being delayed and non-essential work being cancelled. We might need to ask you a few more questions if we’re carrying out home visits and if you’re visiting any of our sites. 

It’s all so we can focus on keeping our people and our customers safe and our services running.

We’ll make sure you know about any changes we’re making.

Keep checking our website and social media channels for the latest information.

We also have some useful Q+As below that might help answer some of the questions you may have.

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