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New Director of Customer Retail and Technology appointed at Severn Trent

  • New Director of Customer Retail and Technology appointed at Severn Trent

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Severn Trent
We were founded in 1974 as a regional, state-owned water authority based in the Midlands and responsible for water supply management, and waste water treatment and disposal.

Water and waste company Severn Trent has announced it has appointed a new Director for Customer, Retail and Technology, after current Director Andy Smith is set to retire later in the year.

Judith (Jude) Burditt will be joining Severn Trent from Shell Energy Retail, where she’s currently Chief Operating Officer responsible for the end to end operations of the business. Her previous experience includes senior roles at First Utility, EE and Orange, within both customer operations, and technology.

Severn Trent CEO, Liv Garfield said: “Andy has been a pivotal part of Severn Trent for many years. He’s successfully helped guide us through transformations and changes over the years as a fantastic, insightful leader, who has also been instrumental in finding and developing new talent. He’ll not only leave a legacy with those he’s worked with and careers he’s helped grow, but for our customers and communities too. He really has delivered an incredible amount for Severn Trent, and we’ll all miss him as he enjoys his well-deserved retirement.   

‘’We are very much looking forward to welcoming Jude who will bring with her a wealth of experience. After a comprehensive search and meeting some incredible candidates, Jude really stood out. Her experience within customer and operations, IT design and delivery, and roles in the energy and utility sector along with a shared passion for our sustainability agenda, values and social purpose, means she’s the perfect fit for us. I know that she will play a fundamental role in delivering for our communities and customers, that will truly help to transform the way we operate as a business.” 

Jude Burditt said:  “It's such an exciting time to be joining Severn Trent, and I’m thrilled to be joining a business where being socially purposeful is at the core of what they do. They’re a company that cares about its customers, communities and environments, and that’s why this is a great match. I’m really looking forward to coming on board in Autumn, and supporting the business to deliver on some really ambitious, and hugely beneficial commitments.”

Andy Smith will be retiring from Severn Trent after 16 years in Autumn, where he’s held a variety of roles including Managing Director of Business Services, the Water Services Director, and HR Director.

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