Connecting Waterpeople

You are here

Digital innovation helps track down water theft

  • Digital innovation helps track down water theft

About the entity

Thames Water
Every day, we serve 15 million customers across London and the Thames Valley.
Analytical Technology (ATi)

Themes

Hi-tech GPS trackers have helped Thames Water track down companies that illegally take water from the network, protecting the supply against those who use water without being billed for supply.

In an industry-leading move, the UK’s largest water company has worked with standpipe provider Aquam Water Services to develop digital capability on standpipes, devices used to safely extract water from the network without the risk of contaminating the supply.

The devices allow Thames Water to track where water is being taken from the network and identify connections that have been made without permission. This innovation means investigators are no longer required to track down offences in person as they happen.

Claire Rumens, Illegal connections manager, Thames Water, said: "We will always strive to uncover illegal use on our network as unauthorised connections to the network are not fair to customers who comply fully with our requirements."

Claire Rumens, Thames Water’s illegal connections manager, said: “Adding this digital capability to standpipes has been a game-changer for us, as it gives us greater visibility of where water is being taken from the network and allows us to identify unauthorised use quickly and efficiently. We are working with the wider sector to share our knowledge and insight as we all try to make best use of our precious resources.

Adding this digital capability to standpipes has been a game-changer for us, as it gives us greater visibility of where water is being taken from the network

“We will always strive to uncover illegal use on our network as unauthorised connections to the network are not fair to customers who comply fully with our requirements.”

Claire Rumens, Thames Water’s illegal connections manager, said: “Adding this digital capability to standpipes has been a game changer for us, as it gives us greater visibility of where water is being taken from the network and allows us to identify unauthorised use quickly and efficiently. We are working with the wider sector to share our knowledge and insight as we all try to make best use of our precious resources.

“We will always strive to uncover illegal use on our network as unauthorised connections to the network are not fair to customers who comply fully with our requirements.”

Standpipes are rented out to companies to allow them to legally extract water from the network. The digital devices are each registered to a water company and only devices that are registered to Thames Water can be used on the company’s network.

Subscribe to our newsletter

The data provided will be treated by iAgua Conocimiento, SL for the purpose of sending emails with updated information and occasionally on products and / or services of interest. For this we need you to check the following box to grant your consent. Remember that at any time you can exercise your rights of access, rectification and elimination of this data. You can consult all the additional and detailed information about Data Protection.

Featured news