Connecting Waterpeople

Xylem’s ultrasonic water meter helps transform customer service for North American utilities

About the entity

Xylem Inc.
Xylem is a leading global water technology provider, enabling customers to transport, treat, test and efficiently use water in a variety of settings.


  • Xylem’s ultrasonic water meter helps transform customer service for North American utilities
    Credit: Businessnews
  • Cordonel digital technology enables precise water management for commercial and industrial markets.

The largest water users in a utility’s customer base typically hail from commercial and industrial (C&I) businesses that depend on reliable water access to function. This specialized customer group requires precise tracking that helps them avoid water loss and ensure that costs are affordable.

Enter Cordonel®, an innovative ultrasonic C&I water meter from Sensus, a Xylem brand, which features a patented technology that measures low-to-high-volume flow with proven accuracy. The unique flow tube has three measurement channels to capture every drop and seamlessly integrates with the FlexNet® communication network to provide accurate readings in real time.

“Water utilities are at a moment of opportunity,” said Mike McGann, senior vice president and president Xylem Americas, Measurement and Control Solutions. “Digital solutions—such as the remotely-managed Cordonel meter—have the potential to transform water systems and the communities they serve.”

Beyond measurement: Digitizing the water system

Cordonel is more than a meter—it’s a sensor that enables the digitalization of water distribution systems by incorporating temperature and pressure data that helps utilities meet customer expectations. Transferred securely, this actionable information helps utilities maintain water quality, balance pressure levels, and gain visibility into their operations.

“Customer expectations are shifting as people become accustomed to living their lives online and obtaining information in real time,” said McGann. “With Cordonel C&I meters and a reliable communication network, utilities and their largest customers can keep a precise pulse on each and every drop of water being used.”

Robust and reliable

The Cordonel meter can accommodate virtually all commercial, industrial and agricultural needs, including horizontal or vertical pipe orientations with no straight upstream or downstream pipe (also known as U0D0) required for ease of installation. Without any moving parts, this robust solid-state device provides a reliable maintenance-free solution over its 20-year life.

Application benefits

The Cordonel C&I meter enables a rich portfolio of applications, including:

  • Advanced Metering Infrastructure and Automated Meter Reading data
  • Precise high and low water flow measurement
  • Leak detection
  • Control of industrial processes using a pulse output
  • Rich data for District Metered Area (DMA) applications
  • Pressure and temperature monitoring

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