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Statement after Ofwat's response to Thames Water's business plan

  • Statement after Ofwat's response to Thames Water's business plan
    Steve Robertson, Chief Executive Officer at Thames Water

About the entity

Thames Water
Every day, we serve 15 million customers across London and the Thames Valley.


Following Ofwat’s response to Thames Water’s £11.7bn business plan submission, Steve Robertson, chief executive officer at Thames Water, said:

Thames Water is disappointed with today’s announcement from Ofwat on our £11.7bn five-year business plan, which is built on the feedback of nearly one million customers. We remain committed to our forward-looking plan, which prioritises investment over everything else - including shareholder dividends.

“The plan includes significantly increased investment, to tackle issues that really matter to customers such as leakage, pollutions and resilience, while keeping average bills flat. It also supports job creation and regional economic growth and will deliver a four-fold rise in financial assistance to families in vulnerable circumstances.

“We are seeking Ofwat’s permission to invest more in areas where we know it is needed. Instead, it appears that we are being asked to reduce our current levels of spending. We are concerned that this will make it harder to meet the needs and expectations of our customers, amid the challenges of population growth and climate change.

“We’ll now study the feedback in detail and look forward to engaging constructively with Ofwat throughout this process."

“We are pleased that Ofwat has recognised the improvements in our reporting and transparency of information by promoting Thames to a higher category in the annual Company Monitoring Framework.”

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