Services: Customer service and billing management

Idrica provides assistance in keeping customer portfolios and the reading-invoicing-collection cycle up to date, including debt management and customer service.

Idrica’s action plans provide an efficient, centralized overview of reading, billing and collection processes, regardless of the current state of the utility’s billing cycle, the required parameterization and the established rules and criteria.

Assistance for billing and collection management

• Customer and contract management
• Control and definition of reading, billing and collection processes
• Definition and design of tariffs and billing types
• Control of non-revenue water
• Debt management
• Customer service: virtual office, apps and multichannel customer service
• General communications and customized notifications
• User service quality
• Compliance